Product Support

RiSC-SOM Tech. provides the following off-the-shelf Support Packages for customers. Full custom designs are available on request. RiSC-SOM office hours are from 9 AM - 5 PM CST+8 Time (Headquarter, Singapore). The standard Support Packages are governed by the RiSC-SOM Support Services Agreement. Please note that all support packages are for Windows CE and hardware only. Support for Linux and QNX is provided by RiSC-SOM partners.

Bronze Support Silver Support Gold Support Platinum Support Design & Schematics Review Express Development Service Custom Factory Integration


US$300


US$1000
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US$3500

US$4500

US3000
Starting at
US$30000

Contact Us

For experienced customers with occasional questions or the need of minor software adaptations (e.g. driver, BSP configuration) to meet of their design needs.

For experienced customers who require some technical assistance in software (e.g. driver and/or BSP modifications) and hardware (e.g. consulting on peripherals) to meet their design needs.>

For customers who require significant technical assistance in software and hardware development to create custom applications.

For customers who are on a critical project path and require significant software and/or hardware development assistance. For customers with completed design and schematics. RiSC-SOM reviews their materials, related design, interfaces, and overall system architecture within three business days.

This service includes a one hour telephone conference and a written summary.

For customers who urgently need to get to the market with their own hardware designs based on RiSC-SOM computer modules. RiSC-SOM will provide three (3) prototype boards within thirty (30) working days. For customers who wish to directly integrate their own software and/or hardware during the production of RiSC-SOM computer modules. This service may also include custom software image maintenance services.
e-mail support e-mail support e-mail support e-mail support e-mail support e-mail support e-mail support
- telephone support telephone support telephone support telephone support telephone support telephone support
2 hours support 8 hours support 30 hours support 50 hours support Delivery in 3 business days custom custom
max. duration
90 days
max. duration
90 days
max. duration
1 year
max. duration
1 year
- custom custom

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